Payment: We ask that you pay a deposit when you make your booking, and rest of payment locally to the rental station.

Payment

The following forms of payment are generally accepted in Bulgaria:

ACCEPTED:  Visa,  MasterCard

NOT ACCEPTED: Pre-paid credit cards, Laser, Maestro, debit, American Express , Diners or Switch cards.
A valid credit card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve the amount of 300 Euro  as guarantee, which will be released after the end of the rental period if no damage/theft has occurred.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

.All National driving licences in Roman Alphabet and in a credit card format that are subject to the list of contracting parties to the convention on road traffic in Vienna, will be accepted.

All other National driving licences must be accompanied by a valid International Drivers Permit in Roman Alphabet.

Minimum age 21 years, maximum age 65 years.

Extra Charge is 35,00€  incl. Vat/per rental day for Mini and Economy Car groups (A,B,BA,BB) and applies for drivers aged between 18-20 years old and from 66-75 years old.

Drivers must have held a full licence for a minimum of 1 year.

Drivers must also show their passport or national ID card on collection as additional proof of identity.

Exception: the driver’s license of citizens from countries or states that do not issue an International Vehicle Driving License will ONLY be accepted accompanied by an official translation into Bulgarian

Car types

Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group.

Cross Border Policy

Cross border rentals are allowed in the following countries:  Montenegro, Serbia, Greece, Romania, North Macedonia. Cross Border Fee is 90,00 euro and valid only for one country.  For every cross border to an additional country, a surcharge of 30,00 euro per country is applied. Cross border fees are paid locally.  For other countries of European Union is only upon request.                               

Cross border is not allowed to: Russia, Bosnia and Herzegovina, Albania, Kosovo, Turkey, former Soviet Union countries.

Ferry travel: Not permitted

One-way Rentals  : One way rentals are allowed between specific stations with an extra charge.

Collection Time

Vehicles will only be held available for up to two hours after the agreed collection time, clients must contact us if they will arrive before or after the registered time on the voucher.

Included in your booking cost:

Mileage Allowance The Vehicle is provided with an unlimited Kilometer / Mileage Allowance.

Third Party Liability Insurance

THIRD PARTY INSURANCE (Required by Law): – 

Coverage limits:

• a) Third Party Bodily Injury or death up to €1.020.000,00
• b) Third Party Property Damage €1.020.000,00

More information is available locally.

Roadside Assistance 24 hour roadside assistance is provided.

Taxes & Surcharges Bookings include all local taxes.

Winter tyres are offered for free and included in the rates.

Fuel Policy Full to Full or according to the fuel in the vehicle.

 Fines and Penalties

You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses.

Out of Hours Charge : Out of hours charge 30,00€ is applied outside the Office Opening Hours.

Hotel  deliveries:  Hotel deliveries are available with an additional charge of 20,00€ per way

Additional driver fee 3,00€ per day per driver with maximum charge 30,00€ . Minimum age restrictions apply.

Special Requests

Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.

Baby / Child Seats : Baby and Child Seats are available with an extra charge of 4,50€/day with max charge of 45,00€
Booster Seat is available with an extra charge of 4,00€/day with max charge of 40,00€
Navigation System : GPS is available with an extra charge of 6,00€/day with max charge of 60,00€
Snow Chains: 35,00 €/rental

Roof Racks  Not available

Insurance

The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and not Autounion car rental. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Autounion car rental does not provide insurance cover of any kind in relation to the hire of the vehicle and is not liable for damages incurred in the event of an accident.

*Note: Inform the police immediately in case of an accident, then send a copy of the police report and the rental agreement to the car rental office.

Excess/Deposit amounts

SECURITY DEPOSITS (SD) In each rental a credit card (VISA, MASTERCARD) is essential. Deposit for all car categories is €300.

Collision Damage Waiver (CDW) with excess amount:

Is included in the booking cost and reduces the financial liability up to a maximum of :  For car categories A,B,BA,BB €500, for B1,C,CA,D,D1 €900, for DD,E1,J, J2, J2A  €1.000, for  M,M1,M1D €1.200

CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of Road Circulation Code. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car accident and damages police report is mandatory. Without police report the client takes full responsibility.

In case of accident, the client must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle

Additional Insurances

FULL DAMAGE WAIVER (FDW)

FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:

For car categories A,B,BA,BB €8,00, for car categories B1,C,CA,D, DD, D1, E1 €12,00, for car category J €13,00, for car category J2 €15,00, for car category J2A €17,00, for car categories M,M1,M1D €19,00

*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental.

 WHEELS,UNDERSIDE,GLASS (WUG) :

AutoUnion Car rental provides an optional insurance which covers damages to wheels, tires, glasses or damages caused to the underside of the car as far as they were not done intentionally or as a result of negligence or oversight. This is available by paying the daily amount of:

For car categories A,B,BA,BB €7,00, for car categories B1,C,CA,D1 €9,00, for car categories D,DD,E1,J €10,00, for car category J2,J2A €13,00, for car categories M,M1,M1D €15,00

**Please note that damages to the interior of the car (upholstery, dashboard, r/cd) as well as keys,  wheel cover, antennas,etc are not covered by any insurance unless they were caused in an accident. Therefore, despite the extra insurances, our car rental partner may still reserve an amount up to 300 euro for damages that are not covered by any other insurance. 

Exceptions in CDW, FDW, WUG :

Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in the car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).  Towing costs are not covered by any insurance.  Autounion car rental will not refund any telephone, taxi or hotel costs.  Autounion car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence and traffic violations.  The client will accept direct responsibility in respect of such claims.

Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

Theft Protection (TP)

THEFT (TW): Covers the rented vehicle against total theft with the deductible amount.

 Renter’s Obligation:

The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of the Bulgaria Road Circulation Code, for purposes opposite to the Bulgaria laws, for towing other vehicles, in order to transport heavy objects or baggage. 

Cancellation policy

24 hours prior to arrival no cancellation fee is required, less than 24 hours a cancellation fee equal to the deposit given at the time of reservation/confirmation is required.